Customer Support

At Pinnacle Inspections, we're committed to delivering a high level of support to our clients, answering questions, and addressing any concerns you may have before, during, or after a scheduled inspection.

In addition to this section, you may also refer directly to the both the InterNACHI Standards Of Practice and Inspectors Code of Ethics that we hold as our own.


Inspection Report Preview

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Frequently Asked Questions

For your convenience, we have pulled together the most frequently asked questions that we receive and provided answers to the best of our ability.

1What is a home inspection?

A home inspection is an objective visual examination of the physical structure and systems of a house, from the roof to the foundation.

2What does a home inspection include?

The standard home inspector’s report will cover the condition of the home’s heating system; central air conditioning system (temperature permitting); interior plumbing and electrical systems; the roof, attic and visible insulation; walls, ceilings, floors, windows and doors; foundation, basement and structural components.

3Why do I need a home inspection?

A home inspection may identify the need for major repairs or builder oversights, as well as the need for maintenance to keep the property in good shape.

You can complete your home purchase with confidence. You’ll have learned many things about your new home from the inspector’s written report, and will have that information for future reference.

If you already are a homeowner, a home inspection can identify problems and suggest preventive measures that might help you avoid costly future repairs.

If you are planning to sell your home, a home inspection can give you the opportunity to make repairs that will put the house in better selling condition and save time at the bargaining table/closing.

4What will it cost?

The inspection fee for a typical one-family house varies geographically, as does the cost of housing. Similarly, within a given area, the inspection fee may vary depending on a number of factors such as the size of the house, its age and possible optional services such as septic, well or radon testing.

5How long will the inspection take?

The average on-site inspection time for a single inspector is two to three hours for a typical single-family house; This may increase if the client is present or the home is occupied.

Additional inspectors may be brought in for very large properties and buildings.

6Do I have to be there?

While it’s not required that you be present for the inspection, it is recommended. You will be able to observe the inspector and ask questions as you learn about the condition of the home and how to maintain it.

7Why can't I do it myself?

Even the most experienced homeowner lacks the knowledge and expertise of a professional home inspector. An inspector is familiar with the elements of home construction, proper installation, maintenance and home safety. He or she knows how the home’s systems and components are intended to function together, as well as why they fail.

8Can a house fail a home inspection?


A professional home inspection is an examination of the current condition of a house. It is not an appraisal, which determines market value. It is not a municipal inspection, which verifies local code compliance.

A home inspector, therefore, will not pass or fail a house, but rather describe its physical condition and indicate what components and systems may need major repair or replacement.

9What if the report reveals problems?

No house is perfect.

If the inspector identifies problems, it doesn’t mean you should or shouldn’t buy the house, only that you will know in advance what to expect.

If your budget is tight, or if you don’t want to become involved in future repair work, this information will be important to you. If major problems are found, a seller may agree to make repairs.

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